Alibarbar Ingot 9000 Puffs – Kiwi Pineapple
Shipping Policy – Top Smoke
At Top Smoke, we aim to deliver your order securely and efficiently. Please review our shipping policy before completing your purchase.
Order Processing
- Once your payment is successfully made via Bank Transfer or PayID, your order will be verified and processed within 1–2 business days.
- Processing times may vary during weekends, public holidays, or peak demand periods, but we always strive to dispatch orders as quickly as possible.
Shipping & Delivery
- After processing, your parcel will be dispatched via Australia Post.
- A tracking number will be provided once your order has been shipped so you can monitor its progress.
- Standard delivery times within Australia typically range from 3–7 business days, depending on location. Regional or remote areas may take longer.
Accuracy of Information
Please ensure all billing and shipping details provided at checkout are correct. Incorrect or incomplete information may cause delays or failed deliveries, for which Top Smoke cannot be held responsible.
Lost or Delayed Parcels
Once dispatched, delivery times are subject to Australia Post’s services and are outside of our direct control. If your parcel appears delayed or lost in transit, please contact us at support@topsmoke.com.au. We will assist you in tracking or resolving the issue with Australia Post.
Customer Support
We are committed to handling every order with care and efficiency. If you have any questions about your shipment, please contact us at support@topsmoke.com.au and our team will be happy to help.
Return and Refund Policy – Top Smoke
At Top Smoke, we are committed to providing only authentic, high-quality tobacco products that comply with Australian regulations. Due to the nature of our products and strict health and safety laws, we operate under a strict no-return and no-refund policy. All sales are final once your order has been placed and confirmed.
This policy is in place to ensure the integrity, hygiene, and safety of every product we deliver, protecting both our customers and our compliance with Australian standards.
Damages and Issues
While we do not accept returns or refunds, your satisfaction remains our priority. We kindly ask that you inspect your order immediately upon delivery and notify us without delay if:
- The product arrives damaged
- The product is defective
- You receive the wrong item
In these cases, please contact our support team at support@topsmoke.com.au with your order number and photos of the issue. We will promptly review your claim and take appropriate steps to resolve the matter.
Refunds
All purchases from Top Smoke are non-refundable. Once your order has been confirmed and dispatched, it cannot be cancelled, exchanged, or refunded under any circumstances.
We take great care to:
- Provide accurate product descriptions
- Ensure secure packaging for delivery
- Deliver a reliable and professional shopping experience
If you have any questions about a product prior to purchase, please contact us — our team will be happy to assist so you can shop with confidence.
Acknowledgment
By placing an order with Top Smoke, you acknowledge and accept our strict no-return, no-exchange, and no-refund policy.
We sincerely appreciate your trust and support as we continue to provide quality, compliance, and customer care in every transaction.
