Return and Refund Policy – Top Smoke

At Top Smoke, we are committed to providing only authentic, high-quality tobacco products that comply with Australian regulations. Due to the nature of our products and strict health and safety laws, we operate under a strict no-return and no-refund policy. All sales are final once your order has been placed and confirmed.

This policy is in place to ensure the integrity, hygiene, and safety of every product we deliver, protecting both our customers and our compliance with Australian standards.

Damages and Issues

While we do not accept returns or refunds, your satisfaction remains our priority. We kindly ask that you inspect your order immediately upon delivery and notify us without delay if:

• The product arrives damaged

• The product is defective

• You receive the wrong item

In these cases, please contact our support team at  support@topsmoke.com.au with your order number and photos of the issue. We will promptly review your claim and take appropriate steps to resolve the matter.

Refunds

All purchases from Top Smoke are non-refundable. Once your order has been confirmed and dispatched, it cannot be cancelled, exchanged, or refunded under any circumstances.

We take great care to:

• Provide accurate product descriptions

• Ensure secure packaging for delivery

• Deliver a reliable and professional shopping experience

If you have any questions about a product prior to purchase, please contact us — our team will be happy to assist so you can shop with confidence.

Acknowledgment

By placing an order with Top Smoke, you acknowledge and accept our strict no-return, no-exchange, and no-refund policy.

We sincerely appreciate your trust and support as we continue to provide quality, compliance, and customer care in every transaction.